Kitchen Cabinet FAQs

Find answers about planning, cabinet construction, flat packs, delivery, returns, warranties, colours, components and installation. For step-by-step help, also see our planning advice, assembly guides and installation guides.

Frequently Asked Questions

Q: How do I work out what fillers and panels I need?

Q: What does 'thermowrap' mean?

Q: Do drawers come with cutlery trays?

Q: When should I remove the protective film on the doors?

Q: An item I want is out of stock, how soon will you have it?

Q: Can I return an item if I have already opened it?

Q: What do I do if I am missing parts?

Q: What do I do if my cabinets are damaged when they arrive?

Q: Can I just buy one unit?

Q: How much does delivery cost?

Q: Do you deliver or do I have to pick up?

Q: What warranty do your stone benchtops come with?

Q: Where are your cabinets made?

Q: Are your cabinets flat packed?

Q: Do you provide a plan and measure service?

Q: Do your cabinets come in other colours?

Q: What hinges and drawer runners are included?

Q: Do your cabinets include toe kicks?

Q: Are benchtops included?

Q: Do your cabinets include handles?

Q: Can I buy carcasses/bodies separately?

Q: Can I buy doors separately?

Q: What is the thickness of our end panels?

Q: Which screws and drilling method should I use for cabinet handles?

Q: Is cabinet assembly the same as installation?

Current ordering and hardware questions

Which cabinet system do you currently sell?

Current kitchens use the Premier cabinet system. Door styles and finishes change the appearance of the kitchen; they are not separate cabinet systems.

Which hinges and runners are standard?

DTC soft-close hinges and DTC soft-close drawer runners are the standard-price hardware where applicable. Customers can pay extra to upgrade suitable cabinets to Blum branded hardware.

How much notice is needed for Henderson pickup?

Small orders of up to five cabinets can normally be collected during opening hours. For orders containing more than five cabinets, we recommend giving one to two days' notice so the team can prepare the items and reduce waiting time. Pickup is from 9–11 Aetna Place, Henderson.

How do I make a warranty or missing-parts claim?

Email customerservice@kitchencabinets.co.nz with your order number, photographs and a clear description of the issue.

How long is the stone benchtop warranty?

Stone benchtops have a 10-year warranty under the current terms. Customer-caused damage—including chipping, deep scratching, impact or misuse—is excluded.

Does a product photo show everything included?

No. Only components listed on the current product page are included. Benchtops, appliances, sinks, taps, handles and finishing panels are excluded unless specifically listed.